BrandViper AI includes a built-in AI support chat that can answer your questions, recommend helpful articles, and guide you through common tasks — all without needing to raise a formal support ticket. This guide explains how to access and use it.
How to Access the Support Chat
The Support Chat is available from the Settings screen. From the navigation menu, tap or click Settings, then scroll down to the Help & Support section and tap or click Support Chat.
Settings — Help & Support section — Mobile App
Settings — Help & Support section — app.brandviper.ai
Using the Support Chat
When you open the Support Chat, the AI will greet you and ask what it can help with. You can ask it anything related to your account — posts, analytics, billing, social account connections, and more. The AI understands the context of your account and will respond accordingly.
Support Chat screen — Mobile App
Support Chat screen — app.brandviper.ai
Quick Questions
At the top of the Support Chat, you will see a list of Quick Questions — common topics you can tap or click to get an instant answer without typing anything. The quick questions available are:
- Why did my post fail to publish?
- How do I connect a social account?
- How do I upgrade my plan?
- Where are my analytics?
- How do I invite a team member?
Tap or click any of these to jump straight to an answer.
Asking Your Own Question
To ask something not listed in the Quick Questions, tap or click the Ask anything… field at the bottom of the screen, type your question, and tap or click the send button. The AI will respond based on your account and the details of your question.
Knowledge Base Articles in the Chat
Based on your question, the AI will also recommend relevant knowledge base articles directly in the chat. These are the same help articles available on the BrandViper AI Help Centre. You can tap or click any recommended article to open and read it, which may help you resolve your issue without any further action.
Tips for Getting the Best Results
- Be as specific as possible — for example, instead of saying my post is not working, say my Instagram post scheduled for today has not published.
- Mention the platform you are asking about if it is relevant.
- If the AI’s first response does not fully resolve your issue, follow up with more detail in the same conversation.
- Read any knowledge base articles the AI recommends — they often contain the exact steps needed to resolve your issue.
If the AI Cannot Resolve Your Issue
If the Support Chat is unable to resolve your issue, the next step is to raise a formal support ticket so a member of the team can assist you directly. Tap or click the New ticket button at the top right of the Support Chat screen to get started.
Viewing Your Tickets
To check the status of any tickets you have raised, go to Settings → Help & Support → My Tickets. All your open and resolved tickets are listed here with their current status.
Common Issues
The Support Chat is not responding
Check your internet connection and try refreshing the screen. If the chat is still unresponsive, go to Settings → Help & Support → My Tickets and raise a ticket directly instead.
The AI gave me an answer that did not help
Try rephrasing your question with more specific details. If it still cannot help, read any knowledge base articles it has recommended, or tap or click New ticket at the top right of the Support Chat to raise a formal ticket.
I cannot find the Support Chat
From the navigation menu, go to Settings and scroll down to the Help & Support section. Support Chat is listed there alongside My Tickets.
I want to raise a support ticket instead of using the chat
You can go straight to a ticket without using the chat. Go to Settings → Help & Support → My Tickets, or tap the New ticket button at the top right of the Support Chat screen. See How to Contact Support and Raise a Ticket for the full process.