Welcome to BrandViper AI. This guide walks you through everything you need to do from the moment you first open the app to the point where your dashboard is ready and your content is being generated.
The whole process takes around 10 minutes. You can use the mobile app or the web app at app.brandviper.ai — both work in exactly the same way.
Step 1 — Sign In
Open the BrandViper AI web app at app.brandviper.ai or download the mobile app from the App Store (iPhone) or Google Play Store (Android).
On the sign-in screen, enter the email address and password from your welcome email, then tap or click Sign In.
Sign-in screen — Mobile App
Sign-in screen — app.brandviper.ai
Forgot Your Password?
If you cannot remember your password, tap or click Forgot password? on the sign-in screen. Follow the instructions sent to your email address to reset it. Check your spam folder if the email does not arrive within a few minutes.
Step 2 — Create Your Brand Profile Manually
The first time you sign in, BrandViper AI will guide you through a short setup process. On the Brand Setup screen, toggle on I don’t have a website — enter details manually. This option is located below the website URL field, underneath the OR divider.
Brand Setup screen showing the manual entry toggle — Mobile App
Brand Setup screen showing the manual entry toggle — Web
Once the toggle is enabled, the manual entry form will appear. Fill in each field as accurately as possible — this information is what BrandViper AI uses to generate all of your content.
Manual brand details form — Mobile App
Manual brand details form — Web
| Field | What to enter |
|---|---|
| Brand Name (Required) | The full name of your business as you want it to appear in your content. For example: Acme Corp. |
| Description | A clear summary of what your business does. For example: We provide affordable accounting software for small businesses. |
| Language | The language your content should be written in. For example: English. |
| Tone of Voice | Select the tone that best represents how your brand communicates. Options: Professional, Friendly, Bold, Witty, Inspirational, Authoritative, Casual, Empathetic. You can select more than one. |
| Target Audience | Describe the people you want to reach. For example: Small business owners, 25–45. |
| Geography | The location your business operates in or targets. For example: Australia, Global. |
| Key Messages | The most important points you want your audience to take away. Enter one item per line. For example: Quality first, Customer obsessed, Innovation driven. |
Once you have filled in all the required fields, tap or click Continue.
Step 3 — Connect Your Social Media Accounts
After submitting your brand details, you will be taken to the social account connection step. Once connected, BrandViper AI will automatically publish content to your accounts on your behalf.
Connect your platforms screen — Mobile App
Social Accounts screen — app.brandviper.ai
How to Connect a Platform
- Tap or click the platform you want to connect.
- A login window will open for that platform. Enter your credentials and approve the permissions requested.
- Once connected, the platform will show a Connected status.
- Repeat for each additional platform you want to connect.
Supported Platforms
- Instagram (Business or Creator account required)
- TikTok (Business or Creator account required)
- Google Business
- YouTube
- Bluesky
- Threads
Not Ready to Connect Yet?
If you do not want to connect your social accounts right now, tap or click Skip for now. You can connect them at any time later from the Social Accounts section in your dashboard or from Settings.
Step 4 — Your Dashboard
Once setup is complete, you will land on your Dashboard. This is your home base inside BrandViper AI. The first time you arrive, you may see a message: Generating your content — BrandViper AI is preparing your first 14 days of posts. This is normal. Your content pipeline will be ready shortly.
Dashboard — Mobile App
Dashboard — app.brandviper.ai
Today’s Overview
- Scheduled — Posts currently queued and waiting to be published.
- Published — Posts successfully published today.
- This Week — Total posts scheduled or published this week.
- Mentions — Times your brand has been mentioned across connected platforms.
Content Pipeline
The Content pipeline section shows your upcoming content for the week. The Auto-publish toggle controls whether posts go live automatically — when turned on, BrandViper AI publishes your posts without any action needed from you.
Navigation Menu
- Dashboard — Your overview of activity, scheduled posts, and mentions.
- Social Accounts — Connect and manage your social media platforms.
- Analytics — Track your content performance and engagement.
- Content — View and manage all your scheduled and published posts.
- Mentions — Monitor comments, mentions, and direct messages.
- Settings — Manage your account preferences and settings.
Managing Your Social Accounts
From the navigation menu, select Social Accounts to view and manage all your connected platforms.
Social Accounts — Mobile App
Social Accounts — app.brandviper.ai
- Pause — Temporarily stop BrandViper AI from publishing to that account.
- Disconnect — Remove the account from BrandViper AI. This will cancel all posts scheduled for that platform.
To connect additional platforms, tap or click any platform shown under Connect More Accounts.
Viewing Your Content
From the navigation menu, select Content to view and manage all your posts.
Content Calendar — Mobile App
Content Calendar — app.brandviper.ai
- Scheduled — Posts queued to publish automatically.
- Pending — Posts waiting for review before being scheduled.
- Drafts — Posts saved but not yet scheduled.
- Published — Posts already published to your platforms.
Tracking Your Analytics
From the navigation menu, select Analytics to see how your content is performing.
Analytics — Mobile App
Analytics — app.brandviper.ai
Select a date range at the top — 7d, 30d, or 90d — to update all metrics. Key metrics include Impressions, Reach, Likes, Comments, Shares, Saves, Video Views, and Engagement Rate.
Managing Engagement
From the navigation menu, select Mentions to monitor all audience interactions in one place.
Engagement — Mobile App
Engagement — app.brandviper.ai
Interactions are organised into tabs: All, Comments, Mentions, DMs, and Spam. When there are no new interactions, you will see All caught up! — new interactions appear here as they arrive.
Using Settings
From the navigation menu, select Settings to manage your brand and account preferences.
Settings — Mobile App
Settings — app.brandviper.ai
Brand settings:
- Brand Profile — View your brand information used to generate content.
- Connected Accounts — Manage your social media connections.
- Reputation — Manage your reputation settings.
Account settings:
- Account Profile — Update your personal account information.
- Team Members — Invite and manage team members.
- Billing and Subscription — View your current plan and manage your subscription.
- Switch workspace — Switch between workspaces if you have access to more than one.
Common Issues
I cannot sign in
Make sure you are using the exact email address and password from your welcome email. Check that Caps Lock is not on. Tap or click Forgot password? to reset your password.
I was not prompted to reset my password
The password reset prompt appears automatically on your first login. If you did not see it, use the Forgot password? option on the sign-in screen to set a new password manually.
I did not receive a welcome email
Check your spam or junk folder. If you still cannot find it, contact your support team for assistance.
I cannot see the manual entry form
Make sure you have toggled on the I don’t have a website — enter details manually switch on the Brand Setup screen. The form only appears after the toggle is enabled.
The Continue button is not working
Check that you have filled in the Brand Name field — it is the only required field. Make sure it is not left empty before tapping or clicking Continue.
I did not receive a copy of my brand details by email
Check your spam or junk folder. The email is sent automatically as soon as you tap or click Continue. If you still cannot find it, submit a support ticket through BrandViper AI and our team will assist you.
My content does not feel accurate after submitting my details manually
This usually means one or more fields need more detail. Submit a support ticket through BrandViper AI describing what feels off and our team will update your brand profile accordingly.
My Instagram or TikTok account will not connect
Both platforms require a Business or Creator account. Switch your account type in that platform’s settings, then return to BrandViper AI and try connecting again.
My content calendar is empty after connecting an account
It may take a few minutes for BrandViper AI to generate your first batch of posts. If your calendar is still empty after 15 minutes, submit a support ticket through BrandViper AI.