Archives: Knowledge Base

  • How to add a Team Member

    BrandViper AI lets you invite the people you work with to join your account as team members. Each team member signs in with their own email address and is given a role that controls what they can see and do. This guide explains the available roles and walks you through sending an invite. Team Member…

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  • How to View Your Brand Profile

    Your Brand Profile contains all the information BrandViper AI uses to generate content for your business — your brand name, description, tone of voice, target audience, key messages, and more. This guide explains how to access and view your Brand Profile. How to Access Your Brand Profile From the navigation menu, tap or click Settings.…

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  • What to Do If a Social Account Gets Disconnected

    From time to time, a social media account may become disconnected from BrandViper AI. This is usually straightforward to fix. This guide explains why disconnections happen, what to expect when they do, and how to reconnect your account. Why Do Accounts Get Disconnected? Disconnections are usually caused by something that happened on the social platform’s…

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  • What to Do If You Do Not Like Your AI-Generated Posts

    BrandViper AI generates content automatically based on your brand profile. Occasionally, a post may not feel quite right — the tone, the wording, or the topic might not match your expectations. This guide explains what you can do when that happens, and how to create your own posts when you want full control over the…

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  • How to Contact Support and Raise a Ticket

    If you are experiencing an issue that the Support Chat cannot resolve, you can raise a formal support ticket and a member of the team will assist you directly. This guide explains how to access your tickets, how to create a new one, and what to expect after submitting. How to Access Support All support…

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  • How to Access the Support Chat

    BrandViper AI includes a built-in AI support chat that can answer your questions, recommend helpful articles, and guide you through common tasks — all without needing to raise a formal support ticket. This guide explains how to access and use it. How to Access the Support Chat The Support Chat is available from the Settings…

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  • Know about Your Content Calender

    Your content calendar is where you can see every post BrandViper AI has created for you — scheduled, published, pending, and drafted — across all your connected social media platforms. You can also create and schedule your own posts at any time. This guide explains how to navigate your calendar and what actions you can…

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  • Connect Social Accounts

    Connecting your social media accounts is the step that brings BrandViper AI to life. Once connected, BrandViper AI will automatically generate, schedule, and publish content to your accounts — without you having to log in to each platform separately. If you skipped this step during setup, this guide will walk you through connecting your accounts…

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  • Getting Started with Brandviper If you Don’t Have a website

    Welcome to BrandViper AI. This guide walks you through everything you need to do from the moment you first open the app to the point where your dashboard is ready and your content is being generated. The whole process takes around 10 minutes. You can use the mobile app or the web app at app.brandviper.ai…

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  • Getting Started With Brandviper If You Have a Website

    Welcome to BrandViper AI. This guide walks you through everything you need to do from the moment you first open the app to the point where your dashboard is ready and your content is being generated. The whole process takes around 10 minutes. You can use the mobile app or the web app at app.brandviper.ai…

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